Some people have been reporting trouble lately accessing wireless in the library. I have spoken at length with Bryan Adams, Director of Systems and Networking in the IT Department, about this, and here is what you should do if you encounter a problem:

Go down to the Computing Center Help Desk and report the incident. This is crucial, as it gives the technicians details so they may get more of an idea as to how to proceed. Be as specific as possible. Tell them where you were sitting when you couldn’t get access/lost access, and bring your computer with you so they can take a look at it. Even better, get one of the student workers to go with you to where the incident occurred and see if you can replicate the failure. For the most part, the situation seems to be happening to certain individuals rather than all users, so it could just be a matter of “certificates.” According to Adams, you need to “accept the certificate presented by the controller to manage the secure tunnel needed to use TrinAir.” In short, there’s no easy fix here until enough information has been gathered, but please know that it’s on the radar of the appropriate people.

Also, today at 8 PM an upgrade is going to be taking place that will cause the wireless access points in the library to “reload,” so just be aware of that. It may cause disruptions, or it may resolve some things. The ultimate take-away from this is that if you don’t file a complaint, there’s not a whole lot anyone can do…

If necessary, don’t hesitate to contact me via e-mail at Krystal.Ramirez@trincoll.edu or call me/send me a text at (281) 795-0880.